CauseHub
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HelpCard payments

Card payments in 10 minutes

Most people who open your page are on a phone, and paying by card takes them a few seconds. This guide walks you through Stripe's form one screen at a time, in plain words. You do not need any experience.

  • About 10 minutes to fill in
  • Free from CauseHub: Stripe keeps a small fee per gift
  • Your documents go only to Stripe, never to us

Start now

The button opens Payouts in your dashboard. If you are not signed in, you sign in first and come straight back there. Started before and stopped halfway? The same button takes you back to where you stopped.

Private person or association: both work

Stripe accepts private people too, not only associations: you can receive card gifts in your own name, without a company. Bank transfers and PayPal keep working next to card payments.

Have these ready before you start

  • Your email, one you can open now.
  • Your phone: Stripe sends a code by SMS.
  • Your ID card or passport. Stripe sometimes asks for a photo of it, front and back.
  • Your IBAN: the bank account where the money should arrive. For an association, the association's own account.
  • For an association: its tax or company number (CUI in Romania, KBO number in Belgium), its name and address exactly as on the registration certificate, and that certificate as a PDF or a clear photo, in case Stripe asks.
  • The link to your page on CauseHub. Stripe asks for a website: your page is your website.

Step by step

Stripe's words can be a little different from ours, and the order of the screens can change. If something does not match, look for the same idea.

  1. Open Payouts in your dashboard

    Press Start now on this page, or open your dashboard and press Payouts.

  2. Choose your country and continue

    Choose the country of your bank account, then press Continue to Stripe.

    CauseHub asks for your password once more (or the code from your authenticator app, if you switched two-step verification on). If the page asks you to switch on two-step verification first, do it: it takes two minutes and protects the money you raise.

  3. Your email and the SMS code

    Type your email and your phone number, then type the code Stripe sends you by SMS.

    You are now on Stripe's own secure page: the address in your browser starts with connect.stripe.com. If you already have a Stripe account with this email, Stripe lets you sign in to it. If not, it asks you to choose a password: this Stripe account is yours, and you can always see every gift on dashboard.stripe.com.

  4. Type of business

    Choose what you are. This is the most important answer.

    Private person

    Choose Individual. You do not need a company or a registered activity.

    Association or foundation

    Choose Non-profit organisation (in Belgium a vzw or asbl, in Romania an asociație or fundație).

  5. Who you are

    Fill in the details exactly as they are written on your documents.

    Private person

    Your name exactly as on your ID card, your date of birth, your home address, your phone and your nationality.

    Association or foundation

    The association's name, its CUI or KBO number and its address, exactly as on the registration certificate. Then you, as the person who represents it: your name, date of birth, address and role (for example President). Then the people who lead it (directors), as they appear in its documents.

    Never leave out a real director to make the form shorter, and never change a name to get past an error: Stripe compares everything with the documents, and a difference stops the check.

  6. What you raise money for

    For the website, paste the link to your page on CauseHub.

    For the activity or industry, look in the list for charity or non-profit. If Stripe asks for a short description, one sentence is enough, for example: "I collect donations for food and vet care for rescued animals, through my page on CauseHub."

  7. Where the money arrives

    Type your IBAN: the bank account where Stripe sends the gifts.

    Private person

    An account in your own name.

    Association or foundation

    The association's own account, in its name.

  8. What donors see on their bank statement

    Write a short name that donors will recognise: 5 to 22 letters, without accents (ă, î, ș, ț and é become a, i, s, t and e).

    For example the short name of your association, or of your page. Stripe may also ask for a phone number for donors: yours is fine.

  9. Check and send

    Read the summary, then press the button that agrees and sends (Stripe calls it Agree and submit or similar).

    Stripe brings you back to CauseHub by itself. If it does not, open Payouts in your dashboard again.

After you send: how long it takes

Stripe checks your details. Often this takes a few minutes. For an association, when Stripe looks at the documents by hand, it can take a few working days. You do not need to do anything while you wait.

Your Payouts page shows three lines. When Can receive donations turns green, your page takes card gifts by itself: you do not need to tell us.

If Stripe asks for more

Stripe says it still needs a detail or a document

Stripe sends you an email, and your Payouts page says how many details are missing. Press Continue with Stripe there: Stripe opens exactly the missing part. You can also sign in at dashboard.stripe.com, where your account status lists what is needed.

A photo of my ID card or of a document

Take the photo in daylight, on a dark table, without flash, with all four corners visible and every letter readable. Front and back for an ID card. A clear colour photo or a PDF works; a screenshot or a black and white copy is often refused.

For an association: the registration certificate

Associations are often not in the register Stripe reads automatically, so Stripe decides on the documents. Upload the registration certificate as a clean PDF or colour photo, and check that the name, address and directors you typed are written exactly as on it.

Stripe asks for a selfie

Sometimes Stripe asks you to take a short selfie with your phone, to check that the ID card is yours. Follow the steps on the screen; it takes a minute.

The page says the link has expired

The link to Stripe works only for a few minutes, for your safety. Go back to Payouts and press the button again: what you already typed is kept.

Stripe refused, or I am stuck

The usual reasons: a name or address that is not written exactly as on the documents, a blurry photo, or the wrong type of business. Write to us and a person helps you, in your language. Meanwhile, bank transfers can keep your page open. admin@sevinhub.com

What CauseHub sees

Your ID, your documents and your bank details go only to Stripe, on Stripe's own secure pages. CauseHub does not receive your documents and does not store your bank details: we only see whether Stripe is finished (the three lines on your Payouts page). Stripe is a licensed payment provider, and the gifts go straight into your own Stripe account, never through us.

Start now

Fees for donors and organisers are on costs and open books. More answers on the help page.