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Terms of use

Version 1.6, 6 October 2026 (gifts through the organiser's own PayPal account, and the owner can switch a way of receiving off for one organiser, section 2; before that, version 1.5 of 5 October 2026: rules for organisers in the United Kingdom, section 5A, shown while the United Kingdom is open; who is responsible for online safety, section 7; before that, version 1.4 of the same day: if you ask, we can prepare a draft of your page, see section 5; before that, version 1.3 of the same day: organisers can also be based in countries outside the EU and EEA that we open one by one; pages in other currencies).

1. What CauseHub is

CauseHub is an online platform, operated by SevinHub (KBO/BCE 1042.245.006, Blivensstraat 43 bus 101, 2100 Antwerpen, Belgium), where people and organisations present causes and anyone can donate to them. We provide the software, review causes and handle reports. We are not a charity, not a bank and not a party to the gift: a donation is a gift from the donor to the organiser or organisation that runs the cause.

2. We never hold donations

Payments are processed by Stripe, a licensed payment provider, and settle directly into the organiser's own verified Stripe account. CauseHub receives only its own optional tip. Organisers must also accept Stripe's terms, including the Stripe Connected Account Agreement.

Bank transfers. Where an organiser has switched on bank transfers and we have checked their bank account, a donor can instead send a bank transfer in euro straight into the organiser's own bank account. This money does not pass through CauseHub either. The organiser must confirm in their dashboard, truthfully and promptly, every transfer that arrived and the amount that arrived, and only those. A gift counts on the page only once it is confirmed, and the page says it was confirmed by the organiser. Confirming a transfer that did not arrive breaks these terms. CauseHub cannot refund a bank transfer: a donor who wants it back asks the organiser, and we help. Transfers that are not confirmed close after 60 days.

PayPal. Where an organiser has switched on PayPal and we have checked their PayPal account, a donor can instead pay on paypal.com straight into the organiser's own PayPal account. This money does not pass through CauseHub either, and PayPal's own terms apply to the payment. The same rules as for bank transfers apply: the organiser confirms truthfully and promptly every PayPal gift that arrived, and only those; a gift counts only once confirmed and the page says so; CauseHub cannot refund it; gifts that are not confirmed close after 60 days. We may switch a way of receiving (card payments through Stripe, bank transfers or PayPal) off for one organiser at any time, for example while a check is open; gifts already made are not affected.

3. Fees

  • 0% platform fee on donations. This is permanent: we will not introduce a fee on donations without 3 months' notice to every organiser, and never on money already raised.
  • Processing costs are charged by the payment provider on each donation, at its price in the organiser's country. They are shown before the donor pays. Donors can choose to cover them.
  • The optional tip goes to CauseHub. It starts at zero, is never pre-selected, is not part of the gift and is not tax deductible. The processing cost caused by a tip is carried by CauseHub, never by the cause.

4. Donors

  • You must be at least 16 and use a payment method you are entitled to use.
  • You can ask for a refund within 30 days from your private receipt page. A person reviews every request. Refunds always go back to the original payment method.
  • Gifts are only tax deductible where the cause is marked as such; the certificate then comes from the recognised organisation. Gifts to individuals are not tax deductible.
  • If a cause turns out to be fraudulent, report it. We act on reports, cooperate with the police and help donors recover their money through the payment provider.

5. Organisers

  • You must be 18 or older, tell the truth, and use the money only as described.
  • If you raise for another person, you need their consent and must pass the money on to them, or let them receive it directly.
  • You must complete Stripe's identity check before you can receive money. We strongly recommend two-step verification; when we require it, your dashboard tells you before you connect payouts.
  • You agree to post a receipt or delivery update within 60 days of receiving money, and a final update when the cause ends. Proof you post is permanently recorded in our impact log.
  • You and your payout account must be based in the European Union or the European Economic Area. We open further countries one by one, after checking their rules; this list always shows the countries open today.
  • If you are based outside the European Union and the European Economic Area, you must also follow your own country's rules for asking the public for money, including any registration or licence they require, and its tax rules. Your page is in the currency of your Stripe account and takes card payments. Bank transfers on CauseHub are in euro only.
  • You must follow the dignity guidelines and the rules on what can and cannot be funded.
  • For now, goals are limited to 10,000 euro. Larger causes will release money in milestones backed by proof once milestone payouts open.
  • You are responsible for any tax on money you receive and for keeping your own records.
  • If you ask us to, we can prepare a draft of your page from what you tell us or have published. It stays a draft that only you see until you have checked it, changed what is wrong, added your photo, confirmed the three points yourself and submitted it. From then on it is your page, under these terms like any other.

6. Creators

Creators may link causes to their profile and share them with their audience. CauseHub pays no commission on donations. If a company pays you to promote a cause, you must label it clearly as advertising in your content, as consumer law requires, and the cause page will show "sponsored by".

7. Review, moderation and your rights

  • A person reviews every cause before it goes live, and anyone can report a cause.
  • Anyone can report a cause page, a proof entry or a supporter's public message with the "Report" link next to it. We act quickly on illegal content and take it down. The person responsible for this, also under the UK Online Safety Act, is Sergiu Vincze, at admin@sevinhub.com.
  • We may reject, suspend or remove a cause, pause payouts, or suspend an account when the law or these terms are broken, or when we reasonably suspect fraud. Payouts may be held while we check.
  • Every such decision comes with a statement of reasons that says what we decided, why, and how to contest it. You can reply within 6 months and a person reviews the decision again, taking your new information into account. You may also use a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act, or go to court.
  • We rank causes by status, verification level and recency. The home page shows at most two causes of the same organiser before it repeats one, so many organisers are seen. Nobody can pay to be ranked higher.

8. Content

You keep the rights to what you post. You allow us to show it on CauseHub and in shares of your cause while it is online, and to keep proof in the impact log. Do not post anything you have no right to share.

9. Liability

We check causes carefully, but we cannot guarantee that every organiser uses money as promised. Nothing in these terms limits liability for fraud, for gross negligence, or where the law does not allow it. Otherwise, our liability is limited to direct damage and to the amount of tips we received in connection with the matter.

10. Changes and law

We announce changes to these terms at least 30 days in advance. Belgian law applies. If you are a consumer you keep the protection of the law of your country of residence, and you can go to the courts there.

Contact

admin@sevinhub.com. Single point of contact for authorities and users under the Digital Services Act: the same address, in English, Dutch or Romanian.